Quote:
Originally Posted by Chevrolet Customer Svc
Good afternoon cryssm and others,
We understand how these concerns can be frustrating and assure you this is not the kind of experience we want all of you to have in your vehicles. Please feel free to send us a private message if you'd like to discuss further, we’d be more than happy to assist any way that we can.
Bret B.
GM Customer Care
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Hi Bret,
I understand you're doing your job, so I write the following with all due respect:
This is not something that can be fixed with a few words from your department to our dealerships. This is obviously a wide-spread issue that needs addressing from a corporate level. There is little sense in having us all go round and round with the same "fixes," when the issue is obviously a manufacturing flaw; fluid changes, rear diff swaps, etc. are nothing more than temporary bandages to cover the true issue lying underneath.
So, if you truthfully wish to help, spread the word
UP the GM ladder—not down by speaking only to individual dealerships.