I'm sorry to hear about your bad experience Ken. I've ordered from RPI about five or six times and have spent at least $5,000 there. I've never ran into any problems myself, in fact, the service and quality of the products was great every time.
I agree that every company occasionally has hiccups, and I'm sorry that you experienced a hiccup from a normally great company. Let us know how it ends up working out. Hopefully there was some sort of big misunderstanding.
