|
Years ago I owned a Toyota Tacoma. Toyota issued a TSB where they would replace the three-leaf rear springs with four-leaf rear springs. I had fully researched this and knew exactly what I was taking my truck in for. When I got it back, I looked underneath before leaving the dealership. Sure enough, I had brand new 3-leaf springs. I knew this was wrong so I mentioned it to the service rep. He proceeded to argue with me and tell me that they knew what they were doing and there was no way I had the wrong parts installed. He got pretty fired up and I just kept my cool. I ultimately had to pull out the printed TSB and point him to the proper part numbers. I told him to get under the vehicle and look at the part numbers on the springs. He begrudgingly looked and was such an ass that he didn't apologize or acknowledge that he was wrong. Just ordered the new parts and made me another appointment. They fixed it but needless to say I never took my truck there again.
|