2014 Z51 Manual - 48000 - Transmission Nightmare!!
 

Folks,
First let me say I wouldn't normally come to the forums to highlight some challenges I have with my cars. I normally try to solve them directly with the dealer, for the most part I've never had any issues. Unfortunately, my patience has run out. I'm hoping some other folks can provide some insight with next steps I could take to help resolve the current issues I have.

Enjoy!

HISTORY:

• Corvette purchased/delivered OCT 2013 from dealer
• Sales Manager
  • Excellent customer service through entire purchase cycle
• Very satisfied with delivery of corvette
• Survey response - all 5's
• Car is used as a daily driver, primary car for work.

MAITENANCE:

• Corvette has only been serviced from dealer vehicle was purchased at
• Oil changes routinely performed as required
• Inspection completed as required
• Current mileage - 48,000

CURRENT ISSUES:

• Vehicle was taken to dealer on 7/31/2015
• Vehicle was having issues with 1st gear popping out
• Vehicle was diagnosed with 1st gear syncro problem on 8/12/2015
• Vehicle was diagnosed with flywheel requiring replacement on 8/18/2015
• Vehicle was put back together and tested on 8/21/2015
  • During test drive, vehicle was diagnosed with missing 3rd, 4th and 5th gears
• Vehicle will need to be taken completely apart and assessment of transmission completed to determine root cause of missing gears

CONCERNS:

• Quality of worked performed
  • What assurance do I have that transmission will not go out while on a business trip and I end up stranded?
    • Will the vehicle be safe for me to drive?
  • Why wasn't the transmission just replaced with a new one?
    • Repair tech told me it's GMC policy to try and repair the transmission first
      • What is the cost of rework?
      • What is the cost to customer satisfaction having a vehicle locked up in a shop for a month?
      • How much longer will it take to get the vehicle to a state where I can trust it won't fail again?

Any updates to this? Hopefully they got it back together by now at least. In any case, new vehicles often have issues. Especially when it is the first of a new generation for that model. These dealerships tho, it isn't any sweat off their backs if you have to wait a month or more for seemingly simple work. I would be pissed if I had a car I paid over $50K for just sitting in a shop. But they probably do have other customers with other equally expensive vehicles as well as other customers who have been waiting before you. They can't actually rush you to the front of the line. And I would think they'd be better off just replacing the trans and then repairing the old one. But I guess it has something to do with something none of us will understand anyway.